FAQ
How do I order?
You can order by clicking on "Buy Now" button that will take you to PayPal for secured payment. Once on PayPal click on "Add" button next to "Add special instructions to the seller" to specify your size and address
What type of payment methods are accepted?
The payment processing is done by PayPal and it supports all the major credit cards.
Is it safe to use my credit card?
Since all the payments are made through PayPal so you never have to give your credit card information to our website.
Tracking your order?
A tracking number is generated as soon as the shipping label is printed and using the you can track your shipment.
How long it takes to process & ship the order?
All order received by 1:00 PM Pacific Time are processed and shipped on the same business day at no extra charge. Orders received after 1:00 PM will be shipped the next business day.
Do you have expedited shipping?
Yes, you can choose express shipping as well.
Do You Ship to Military Addresses?
Yes. All those orders will be shipped through the US Post Office. Delivery times will vary based on the final military destination.
What is the return policy?
If the costume is defective then you have to inform us within 3 days of receiving the item with details. If you have any questions please send a mail to contact@monikafashionworld.com. We are always happy to help.
How do I choose the right size?
Click on the picture or "MORE INFO" and you can find the measurements there. On the eBay store, under the description section of each dress detailed measurements are also provided. You can use them to select the right size.
Are the batteries included?
Yes, the batteries are included and already installed.
How do I operate the light of the dress?
There is a pouch/pocket inside the dress. It has on/off button on top of the battery compartment. Turn switch on when in use, otherwise keep it off.
I switched the button on but light doesn't glow?
Try switching it off and on few times and it should light up. In case it doesn't then send a mail to contact@monikafashionworld.com
What is the battery life?
The life of the battery is 36 hours. It uses CR 2032 battery and it is easily available online and stores.
How do I replace the batteries?
You'll need two CR 2032 batteries. To replace turn the switch off. Open the battery compartment using a screw driver. Observe how the old batteries are placed and remove and replace them one by one.
Can I wash the dress?
No, these dresses are not washable.
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